The DPS makes tenancy deposit protection even easier

The Deposit Protection Service (The DPS) has made protecting and returning tenants’ deposits even easier with a new look website and enhanced SMS service.

The DPS’s new SMS functionality is the fastest way for tenants to request repayment ID reminders and get their deposits returned.

Kevin Firth, director of The DPS said: “Whilst repaying deposits only takes two days once we have agreement from both parties, the biggest barrier is misplaced repayment IDs by both tenants and landlords each month – without these, they cannot start or complete the deposit repayment process.”

“Our new SMS service is the fastest way for tenants to receive repayment ID reminders to claim back their deposits.”

The DPS introduced the SMS service last year to notify landlords and tenants of key deposit protection milestones to encourage faster deposit repayment.

The launch of the new SMS functionality coincides with a new-look website and several other service developments including a new registration category, provision for incremental deposit payments, simplified direct transfer process and the ability to cancel joint repayment claims that have been started in error.

Kevin added: “This suite of enhancements is part of our ongoing commitment to simplify and speed up the tenancy deposit repayment process. It also coincides with our application for a licence to take our considerable experience as the UK’s only custodial tenancy deposit protection scheme and apply it to Scotland.”

The DPS currently protects over 800,000 deposits on behalf of tenants, landlords, letting agents and other organisations. It is the only government-approved custodial deposit protection scheme that protects deposits by retaining them for the duration of a tenancy.


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